The Criminal Justice and Courts Act (2015) made it a criminal offence for a care workers to ill treat or wilfully or deliberately neglect a person they are caring for.

This quick read explains what is covered by ill treatment and wilful neglect cover and what to do if you have concerns about the actions of a care worker or care provider.


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Modern slavery can take many forms, and includes domestic slavery or forced labour on farms, in construction, shops, bars, the care sector, nail bars and car washes.

This quick read provides key information to help you recognise when someone might be a victim of modern slavery and to know what action to take.


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A person who identifies as being Deaf with an uppercase D is that they are culturally Deaf and belong to the Deaf community. Most Deaf people are sign language users who have been deaf all of their lives. For most Deaf people, English is a second language and as such they may have a limited ability to read, write or speak English.

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This quick read provides information about the charging and financial assessment that people have to complete if they apply to their local council for help with care and support costs.


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This quick read provides information about data protection.


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This quick read provides essential information about care and support planning, sometimes also called care plans or support plans.


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This accessibility statement applies to the South Tyneside Safeguarding Adults Board Policies, Procedures & Practice Resource website.

This website is run by Policy Partners Project. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours and font sizes via our accessibility stylesheets
  • zoom in up to 300% without the text spilling off the screen
  • view all video content with subtitles on by default
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This web pages of this site are navigable via keyboard, and readable via screen-reader. However we cannot guarantee the accessibility of any linked files, such as PDFs and Word documents.

We add text alternatives for all images that contain vital information. When we publish new content we make sure our use of images meets accessibility standards.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please use the Contact us form.

We’ll consider your request and get back to you shortly.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact PPP using the form on our company website.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Policy Partners Project is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, with non-compliances and exemptions listed below.

Non-accessible content

Disproportionate burden (Interactive tools and transactions)

Some of our interactive elements supplied by 3rd party developers/features, such as forms or recaptcha boxes, may be more difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Where we rely on 3rd party developers for key features we will work alongside them to develop and install any accessibility improvements that can be made to those features.

PDFs, images and other documents

Some of our content is supported by, or links out to, PDFs, images and Word documents supplied by other sources. We will aim, where possible, to ensure any linked documents or embedded images (created post-September 2018) in our control will be accessible.

Preparation of this accessibility statement

This statement was reviewed on 24/01/2024.

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The Care Act 2014 came into effect on 1st April 2015. It brings together a number of different Acts into a single new Act that puts people and their carers in control of their care and support.

This quick read chapter provides key information about the Care Act 2014.


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Reviewing care and support plans is an important part of the care and support planning process, as people’s needs, circumstances and hopes change over time. Without regular reviews, plans can become out of date, meaning that people do not receive the right care and support to meet their needs.

This quick read provides key information about reviewing care and support plans.


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This quick read provides key information about promoting wellbeing.


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The Mental Capacity Act 2005 is a law that supports people who may not be able to make some or any decisions for themselves about what they want.

This quick read provides key information about mental capacity.


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Getting the right information and advice helps people, carers and families make informed choices about their care and support and how they fund it. Councils must provide people with information and advice about care and support for adults and support for carers.

This quick read provides key information about information and advice.


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For someone to receive care and support from their local council, they must have needs that meet a certain level. These are called ‘eligible’ needs.

This quick read provides key information about eligibility.


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A direct payment is money paid by the council, to help buy the support it has assessed a person as needing. Direct payments help people organise and buy their own care, instead of the council providing it. This is set out in the Care Act.

This quick read provides key information about direct payments.


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Deprivation of liberty is a legal arrangement that allows staff in care homes and hospitals to restrain and restrict the liberty of adults in particular circumstances. However, this must first be authorised by the local authority (called deprivation of liberty safeguards) and it must be in the adult’s best interests.

This quick read provides key information about deprivation of liberty safeguards.


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This quick read provides key information about assessments.


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This quick read provides essential information about adult safeguarding.

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Policy Partners Projects (“We”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting this website you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 2018 (the “Act”), the data controller is Policy Partners Project of:

53 Greystones Grange Road, Sheffield, S11 7JH

Our nominated representative for the purpose of the Act is Angie Heal.

Information we may Collect From you

We may collect and process the following data about you:

  • Information you give us / Consent:
    You may give us information about you by filling in forms on this site or by corresponding with us by e-mail or otherwise. The information you give us may include your name, work title and e-mail address. By providing us with this information in order to use a service (e.g. signing up for email notifications or using an online contact form) you are giving us explicit consent to use the information to provide you with that service.
  • Information we collect about you:
    With regard to each of your visits to our site we may automatically collect the following information:

    • Anonymised technical information, including (if relevant) your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • Anonymised information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
  • Information we receive from other sources:
    We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

Like most interactive web sites this Company’s website) (or ISP) uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Log Files

We use anonymised visitor data to analyse trends, administer the site, track visitor movements, and gather broad demographic information for aggregate use. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Uses Made of the Information

We use information held about you in the following ways:

  • Information you give to us – we will use this information:
    • To carry out our obligations to provide you with the information, products and services that you request from us;
    • To notify you about changes to our service;
    • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you – we will use this information:
    • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • To allow you to participate in interactive features of our service, when you choose to do so;
    • As part of our efforts to keep our site safe and secure.
  • Information we receive from other sources:
    We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of Your Information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We will not share your personal information with third parties for marketing purposes, however we may share your information with selected third parties for the following reasons:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them.
  • Anonymised data passed to analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Policy Partners or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If legally required to do so to the appropriate authorities.

Where we Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to / Deletion of Information

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

You may also contact us to request that we delete any personal information we hold about you.

Removal from Services

Where you have provided personal information for a specific service (for example giving us your email address in order to receive email notifications) we will provide the ability to opt-out of these systems via a hyperlink in any relevant email communication.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Links from this Website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright

Notice Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to angie.heal@policypartnersproject.co.uk

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