This section contains information about recent case law and reports from the Local Government and Social Care Ombudsman in relation to complaints made against local authorities. Click on the links below to view the relevant sections:

Case Law

Click here to view key Mental Capacity Law Cases (39 Essex Chambers) and  England and Wales Court of Protection Decisions (BAILII)

March 2019: Mental Capacity, Social Media, Care and Contact

Click on the link to read Court of Protection conclusions in relation to a range of capacity questions on issues relevant to the life of Miss B, a woman with learning disabilities, including use of the internet and communication by social media (Family Law Week).

March 2019: The Islamic Faith and the Mental Capacity Act

Click on the link to an article in the BJPsych Bulletin which reviews a Court of Protection case (2017) which assessed and decided issues relating to the Islamic faith and the Mental Capacity Act 2005.

July 2018: End of Life Care for Persons in a Vegetative State

The Supreme Court ruled (An NHS Trust and others v Y) that where a person is in a vegetative state, their family will no longer have to consult a judge when deciding to stop their end of life care if the medical team are also in agreement.  Even if the person has not made an advance decision to refuse treatment, where the family and medical team agree it is in the person’s best interests, artificial feeding and hydration can be stopped.

January 2018: Council loses Case regarding taking Personal Injury Awards into account in Financial Assessments

The High Court has thrown out an application for a judicial review into whether personal injury awards can be taken into account during financial assessments of people with eligible care needs. Click here to view the ruling: Court rejects challenge to LGO finding on personal injury awards and care needs.

November 2017: Council loses re Section 117 Funding

A council lost an appeal over whether a person who has been compulsorily detained in a hospital for mental disorder under the Mental Health Act 1983 and has then been released from detention but still requires after-care services’ (s117) is entitled to require his local authority to provide such services at any time before he has exhausted the sums received in damages from his personal injury claim. Click here to view the ruling: Council loses Appeal over After-care Services and Personal Injury Damages

September 2017: Court of Appeal finds for Council in first appeal on Care Act 2014 provisions

The Court of Appeal has dismissed a disabled man’s (Luke Davey) appeal over a decision by a county council to reduce his personal budget from £1,651 to £950 per week and revise his care and support plan. Click here to view the ruling: Court of Appeal finds for council in first appeal on Care Act 2014 Provisions. Click here to view Lessons for Social Workers from Luke Davey’s Care Act Appeal (Community Care)

Local Government and Social Care Ombudsman Reports

June 2019 (decision date): The LGSCO found that Bolton Council was at fault regarding lack of support Ms X received to recruit a personal assistant, and regarding an assessment by the Council which reduced her support by over 60%.

 

March 2019 (decision date): The LGSCO found that Staffordshire County Council had acted unlawfully when it decided not to carry out assessments of low and medium priority for Deprivation of Liberty Safeguards (DoLS) applications and significantly delayed assessing the remaining applications.

March 2019 (decision date): Mr F complained about the quality of home care provided by Reading Council’s care provider, Radis Group, to his late mother, Mrs B. In particular that the carers failed to call 999 when Mrs B was ill. The LGSCO made recommendations in relation to: training of carers in relation to emergency procedures and action when an adult is unwell; training of carers regarding record keeping; review of the Council’s complaints procedure; accuracy of safeguarding enquiry reports.

November 2018 (decision date): The Local Government and Social Care Ombudsman found that Bexley Council delayed making appropriate arrangements for the transition of Ms X’s disabled child to adult services. The complainant said this caused avoidable distress because there has been no overnight respite care for 16 months. the LGSCO found the Council were at fault causing injustice and recommended a way to resolve the complaint.

August 2018 (decision date): The Local Government and Social Care Ombudsman found that Mr B was caused “distress and confusion” after Staffordshire Council did not properly inform him about new charges of his care package, which increased his personal contribution by nearly £70 per week.

June 2018 (decision date): Following a complaint to the LGSCO, Richmond Council had to reimburse Mrs K for two months of domiciliary care charges after it did not do enough to inform her she would have to pay a contribution towards her care costs. The Ombudsman also found that the Council took too long to tell her she would have to pay a contribution to the care she received. This did not leave her any time to find alternative care.

April 2018 (decision date): The Ombudsmen find that the complainants’ son, was caused significant injustice when the CCG and Sheffield Council failed to provide adequate support after his care provider terminated its contract and there was no contingency plan in place. The new provider did not meet all his needs and his mental health deteriorated because of the lack of support, culminating in him being admitted to hospital. Following discharge he had to live with his parents; they had little formal support and no carer’s assessment was conducted. This impacted adversely on both the son’s and parents’ wellbeing. There was also a delay in transferring the son between teams which caused further distress, and impacted on his support provision.

April 2018 (decision date): Council ignores medical evidence when deciding man’s housing application: Croydon council failed to take into account a man’s life-threatening health conditions – despite receiving letters from his specialists – when it decided the type of homes he could apply for, the Local Government and Social Care Ombudsman has found.

March 2018 (decision date): Bradford Council was at fault for failing to involve a family in its decision to trial an assistive technology solution for their sister, a Local Government and Social Care Ombudsman report has found.

February 2018 (decision date): The Ombudsman’s report found that Kingston-upon-Hull Council confused assessment of Mrs X’s eligible needs under the Care Act 2014 with questions about what support she needed and how it should be funded

February 2018 (decision date): Mr N, who has autism and other needs, and his mother had been in receipt of support which included one-to-one care, transport costs and a placement in a care centre. However, the London Borough of Bromley significantly cut the level of support at short notice, without reassessing the family’s needs, leaving the man’s mother to support her son during the holidays. The Ombudsman found fault causing injustice and recommendations are made in the report.